por If you are part of the IT sector and the world of information technology, it is likely that you have already heard something about the concept of Service Level Indicator (SLI), also known as Service Indicator Level. It is a resource implemented in order to observe metrics such as performance and analyze how these impact the service and operation of the product to the customer.
So implementing the mechanism Service Level Indicator It will be essential to be able to adequately monitor the satisfaction of your users. That’s why, In this article, we tell you everything you need to know about itincluding its most important features, options and properties.
What is the Service Level Indicator?
He Service Level Indicatorin Spanish known as Service Indicator Level, refers to a type of metric or measure related to the performance of a specific cloud service towards a specific objective of service level.
Thus, an SLI stands out as an indicator for obtain data and information that allow analyzing and measuring the level of quality of the services offered to the public.
An example of an SLI in a service is a quantity or number of requests or requests with code 5xx, as well as achieving a latency of less than 300ms.
Features of the Service Level Indicator
Among the main characteristics of the Service Level Indicator (SLI), it is found that includes elements such as the response rate of the product or service, the latency of the sitethe error rate and the overall performance of the system to be analyzed.
An SLI is also characterized by its ability to be directly measured and observed by users, thanks to the fact that it offers quantitative information for IT teams. In addition to this, a Service Level Indicator has the ability to provide the information needed to determine whether a company was able to achieve its stated objectives and if your customers are satisfied with the product or service purchased.
The operation of the SLI or service indicator is fundamentally based on making a comparison of real numbers against the objectives established by the organization. This is done in order to establish if there is a difference between these two values and, if there are any, determine if improvements are required and where to carry them out.
In addition to this, a Service Level Indicator is characterized by perform an evaluation of compliance with a Service Level Objective (SLO) of a specific product or service.
If you want to maintain compliance with a Service Level Agreement (SLA), the Service Level Indicator must be responsible for meeting or exceeding the objectives set out in the SLA.
Another characteristic of Service Level Indicators is that It can be used by any organization or company that measures its performance based on the parameters of the Service Level Objectives, because the SLI will allow you to carry out the pertinent evaluations and analysis.
How to comply with an SLI?
It must be taken into account that, in order to comply with the provisions of the sli service level indicator, You have to look for simple sli.da approacheswhich can be analyzed and compared in a simple way and without major complications, which makes it possible to speed up decision-making based on the results.
Similarly, factors such as choosing useful tracking metrics need to be taken into account that correspond to the real needs of the product. This will facilitate subsequent tasks of recording and analyzing metrics.
What is the next step?
In this article you have been able to learn what a Service Level Indicator (SLI), as well as what its most important characteristics, functions and properties consist of. Now, if you are interested in learning more about this and other relevant options to optimize your technological processes, Don’t hesitate to take another step in your learning and enroll in our DevOps & Cloud Computing Full Stack Bootcamp.
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