19 julio, 2024

Mintzberg Management Roles

The Mintzberg managerial roles are the main activities that can be used to classify the different functions of a manager. They were developed by management expert Henry Mintzberg, who is an authority in the field of organizational design and organizational structures.

Mintzberg published in 1990 managerial roles in his book Mintzberg on Management: Inside Our Strange World of Organizations. Distinguish ten key roles that managers fulfill.

For example, managers, in addition to leading the work team, may find themselves resolving a conflict, negotiating new contracts, representing their area at a board of directors meeting, or approving a request for a new computer system.

That is, they constantly switch roles as situations, tasks, and expectations change. Therefore, Mintzberg’s managerial roles facilitate the understanding of the nature of managerial work.

By studying these managerial roles it is possible to discover where managers can improve, as well as how they can develop the right skills.


List of management roles

Mintzberg describes the operational work of managers in terms of managerial roles. These managerial roles fall into three categories:

-Interpersonal contact

It refers to the contact between the manager and the people in his environment. For example, subordinates, other managers, board of directors, customers and suppliers.


It is his main role. The manager motivates and develops staff, fostering a positive work environment.

Trains and supports staff, engages in formal conversations with them, evaluates their performance, offering educational and training courses.

representative figure

The manager is expected to have social, protocol and/or legal responsibilities. He represents the company both internally and externally in all formal matters.

He is a relationalist, but he also serves as a source of inspiration and an example to follow. He is the one who addresses people who celebrate their birthdays, attends business dinners and receptions.


A manager serves as a go-between and liaison between the upper and lower levels. In addition, it develops and maintains an external network.

You have external contacts and bring together the right parties. This ultimately results in a positive contribution to the organization.

-Information processing

According to Mintzberg, the managerial function involves information processing, which means sending, transmitting, and analyzing information.

They are expected to exchange vertical information flows with their subordinates and horizontal information flows with their fellow managers as well as the board of directors.


The manager passes on potentially useful information to his subordinates and also to other people within the organization. This information may have been obtained internally or externally.


The manager gathers all internal and external information that is relevant to the organization.

It is also responsible for organizing, analyzing and evaluating this information in order to easily identify problems and opportunities, and identify relevant changes in the environment.


The manager represents his organization and communicates to the outside world about corporate policies and goals, performance, as well as any other information relevant to external entities.

-Decision making

Managers are responsible for decision making and can do so in different ways and at different levels. Leadership style is important in decision making.

An authoritarian leader is more inclined to make decisions independently than a democratic leader.

conflict manager

The manager will always respond immediately to unexpected events and operational failures. Look for solutions that can be used.

Problems can be internal or external. For example, situations of conflict or scarcity of raw materials.


The manager designs and initiates the different changes and strategies that the company requires. This means solving problems, generating new ideas and implementing them.

Deal maker

The manager participates in negotiations with other individuals and organizations, representing the interests of the company.

This may be related to your own staff or to third parties. For example, salary negotiations or negotiations regarding the terms of purchase of a product.

resource allocator

The manager needs to determine where the organization’s resources can best be applied. In addition, he controls and authorizes the use of these resources.

Allocate financial resources, employees, machines, materials, and other resources so that all activities can be executed well within the organization.

Required skills

Recognizing the strengths and weaknesses according to these ten roles can help the manager to develop his skills and knowledge to become a more complete manager.

Effective managers use their managerial roles independently and know how to use the right role for the right situation.


This is the role that you will probably be fulfilling most of the time. You must learn to be an authentic leader, to be respected by the team.

Also, focus on improving emotional intelligence. This is an important skill to be an effective leader.

representative figure

You have to start with image, behavior and reputation. You must cultivate humility and empathy, learn to set a good example at work, and also think about how to be a good role model.


One must learn how to collect information effectively, thus overcoming information overload.

Also, using effective reading strategies, so you can process material quickly and thoroughly, learning to keep up with industry news.


Professional relationship building techniques should be worked on for mutual benefit. Thus excellent business networks will be obtained.


Make sure you know how to represent your organization at a conference. Also learn how to make great presentations and work with the media.


You need to know how to share information and different points of view effectively. This means that good communication skills are vital.

Learn to share organizational information in team meetings. Then focus on improving writing skills.

conflict manager

You must excel in mediation and conflict resolution. It is also useful to be able to manage emotions in the team.


Change management skills must be developed, along with learning what not to do when implementing change in the organization.

You will also need to work on problem-solving and creativity skills, in order to be able to present new ideas and implement them successfully.

Deal maker

Negotiation skills should be improved through courses on mutually beneficial negotiation and distributive negotiation.

resource allocator

You must learn to manage a budget, reduce and prioritize costs, so that you can make the best use of resources.


Toolshero (2019). Mintzberg Managerial Roles. Taken from: toolshero.com.
Mind Tools (2019). Mintzberg’s Management Roles. Taken from: mindtools.com.
Medium (2016). Mintzberg Model: 10 Different Roles of a Successful Manager. Taken from: medium.com.
Iedu Note (2019). 10 Managerial Roles by Henry Mintzberg. Taken from: iedunote.com.
Sammi Candy (2018). The Management Theory of Henry Mintzberg. Business. Taken from: business.com.

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